Frequently Asked Questions
Where can I host my picnic?
Picnics can be set up in your backyard, in your home, a rented venue, and at any public park* within the Greater Cincinnati Area.
*There are some public parks that do not allow set up.
How much of a deposit is needed?
A non-refundable 50% retainer fee is required at booking. Final invoices are sent the week of your event. No services will be rendered until all balances have been paid in full. Balances are due 3 days before the scheduled occasion.
What is your cancellation policy?
We understand things happen. Just let us know within 7 days of the date. We will reschedule your event up to 60 days out from your original date at no additional cost. Please be advised that after that 60 days have ended; it will be considered a cancellation. Any cancellation will result in the forfeiture of all money paid.
What is your weather policy?
(1) In the event there is inclement weather Luxé Lavender reserves the right to refuse set up. We will apply the 50% retainer fee to another date within 60 days of the original date.
(2) Event location can be moved indoors up to 24 hours in advance of date & time.
What if I am running late to my picnic?
The person whom signed the contract and is responsible for the picnic must arrive on time or within 15 minutes of the start time to ensure no penalty. If you arrive more than 15 minutes late a fee will be applied. If you arrive an hour late, Luxé Lavender reserves the right to pack up the picnic. Your time slot remains the same despite arrival time.
How far do you travel?
Locations over 35 miles but within 50 miles from Cincinnati will be charged an additional convenience fee of $100. Anything over 50 miles but within 75 miles will be charged an additional fee of $150 for travel. We do not travel over 75 Miles.
Travel fees will be added to your final invoice.
Why do you need a credit card on file?
We require a valid credit card and credit authorization form on file due to the following reasons-
(1) Damages
(2) Missing or broken items
(3) The client arrived more than 15 minutes late to the event.
(4) The client leaves the picnic unattended before stylist arrives to pack up.
*In the case of any of these events Luxé Lavender will advise you and charge accordingly.